Crisis or Clickbait? Why UK Aviation Is Calmer Than the Headlines about Aviation Fuel Shortages.

The headlines over the past few days would have you believe that UK aviation is on the brink of a summer meltdown. Fuel shortages, spiralling prices, grounded aircraft, and airlines supposedly flying halfway across Europe just to fill their tanks before returning home. It’s a compelling narrative, but like most things in aviation, the reality is far more measured and, in some respects, quietly well managed.

Yes, there is a genuine backdrop here. The disruption to global fuel supply routes has pushed jet fuel prices sharply higher and created uncertainty about availability later in the summer. Airlines are responding in predictable ways: trimming less profitable routes, consolidating schedules, and in some cases introducing fuel surcharges to protect margins. None of that is especially dramatic; it’s how a rational, capital-intensive industry behaves when a major input cost becomes volatile.

What’s striking, however, is how limited the disruption in the UK has been so far. Airlines have been clear: there is no current shortage of jet fuel in the UK, thanks to forward purchasing and existing stockpiles. Even as prices rise, operations remain broadly stable, with carriers such as EasyJet already announcing a no-surcharge promise and continuing to fly full schedules while cautiously adjusting forward capacity.

That nuance hasn’t stopped some in the industry from talking up the risk. Ryanair, in particular, has been characteristically vocal, warning of potential cancellations, higher costs, and summer disruption if the situation persists. This is entirely consistent with its long-standing communications playbook. The airline has built a reputation for provocative, attention-grabbing messaging, often designed to hint that consumers are safe to book with them but not their competitors.

The problem is that this kind of rhetoric risks overstating the immediacy of the issue. Even Ryanair’s own leadership has acknowledged that the risk of a near-term shortage appears to be receding, with suppliers indicating no disruption through early summer. At the same time, the airline is quietly adjusting fares downward to stimulate demand, hardly the action of a business bracing for imminent capacity collapse.

Contrast that with the more measured tone from other UK carriers. Airlines like easyJet and Jet2 have gone out of their way to reassure customers, committing not to introduce fuel surcharges and maintaining planned operations despite cost pressures. It’s a notably more customer-centric response, and arguably a more accurate reflection of the current operating environment: challenging, yes, but far from crisis.

Where there is genuine change is in how airlines are planning for the months ahead. If fuel remains expensive or constrained, we are likely to see more consolidation, fewer frequencies on marginal routes, more focus on core, high-demand destinations, and a continued shift toward operating larger, fuller aircraft. This is not a sign of weakness; it’s a sign of discipline. Airlines have spent decades learning that flying half-empty planes to preserve schedules is a fast route to financial trouble.

This is precisely where the UK government deserves some credit. The decision to relax slot utilization rules, effectively suspending the “use it or lose it” requirement at congested airports, has given airlines the flexibility to make sensible operational choices. Instead of running flights purely to protect historic rights, carriers can now consolidate schedules without penalty, reducing unnecessary fuel burn and focusing capacity where it’s actually needed.

It’s a pragmatic intervention that echoes the approach taken during the pandemic, and it recognises a simple truth: resilience in aviation doesn’t come from rigid rules, but from giving operators room to adapt. In a scenario where fuel supply could tighten, allowing airlines to reduce flying in a controlled way is far preferable to forcing inefficient operations or triggering last-minute cancellations.

There are, of course, second-order effects. Some long-haul routes may become less viable, particularly those to regions with more constrained fuel supplies. Airlines may engage in more “Tankering”, uplifting extra fuel at airports where it is more available or cheaper, to mitigate risk. And yes, ticket prices are likely to edge up as fuel costs feed through into fares. But these are incremental adjustments, not systemic shocks.

The bigger picture is that the industry is behaving exactly as it should: cautiously, pragmatically, and with a clear focus on maintaining operational continuity. The idea that planes will be routinely flying abroad just to refuel or that UK airports are about to run dry makes for a dramatic headline, but it doesn’t align with the evidence on the ground.

If anything, this episode is a useful reminder of how far the sector has come. Between hedging strategies, diversified supply chains, and closer coordination with the government, airlines are far better equipped to handle external shocks than they were a decade ago. The system is not immune to disruption, but it is resilient.

And that’s the story that perhaps deserves more attention. Not the noise, not the posturing, but the quiet, competent management of a complex global challenge.

Well done, Easyjet and Jet2, but please shut up, Ryanair. We are bored with your bullying and bullshit headlines.

Charge £100 Retail Deposits to avoid “Cancellation Blues

Just as with Covid-19, the war in Iran is causing major travel disruptions and many cancellations, often leaving travel agents who have done a lot of work with zero commission to show for it.

For years, the travel trade has debated charging customers for the time they spend making bookings, but competitive pressure has always forced them to steer clear of this and to continue to rely on commission payments from their tour operator suppliers and I don’t see this changing any time soon.

However, after Covid-19, I have always advised all the travel businesses I consult with or own a stake in to introduce a non-refundable “Retail Deposit” of at least £50 per person on top of the tour operators’ deposit.

To be clear, the final holiday price remains the same, and this deposit is simply a forward payment of the retailer’s commission. The crucial benefit is that the retailer has certainty that they will receive this element of their commission no matter what happens, and, as a result, can recognise this part of their commission on booking and release it from any relevant Trust fund that their consortia or head office may operate to protect consumer funds.

Assuming an average short-haul booking value of £2,500 and a 10% commission on the booking, the retailer can recognise £100 of their £250 commission on booking, with the remaining £150 recognised when the final balance is paid, but it also means if the customer cancels the holiday that the retail retains £100 to cover the work they have already done.

Of course, you will need to change your booking terms and conditions to reflect this, but it is perfectly legal, and few customers object because, although most shop around based on price, few compare payment schedules.

If you’re worried that you’ll lose bookings because others are offering low deposit levels of £60 on Jet2 holidays, for example, don’t, because you just keep this initial low deposit to secure the booking and collect your retail deposit one month later as part of the payment schedule.

The retail deposit also needs to reflect the value of the booking, with higher value long-haul or Cruise bookings attracting a “Retail Deposit” of £100 per person.

Most retailers already offer monthly payment plans, as many customers prefer to pay for their holiday in regular instalments. However, some have missed the very neat “Trick” introduced by the likes of Love Holidays, which charges a “sneaky” £4.95 admin fee for every monthly payment collected under their “Spread the Cost” schemes. Assuming 6 payments, this quickly adds an extra £30 margin per booking. These fees are not even included in the total holiday price because they are not a “Compulsory” charge, as customers can pay the full costs in one go.

Again, perfectly legal and a neat way for a retailer to earn higher commission without affecting your competitive pricing.

Let me know if you find these tips useful, as I have a lot more to offer!

Work Less, Travel More: The Emerging Lifestyle That Could Disrupt the Travel Industry

Having spent 10 days working and playing golf in Benalmadena, Spain, this week, I think I may have stumbled upon a new travel vertical. The semi-retired digital nomad like me! We are gradually forsaking multiple weekend breaks, fitting them around work during the week in the UK. As a new breed of traveller, staying in month-long Airbnb apartments and just using video conferencing to liaise with our UK-based colleagues.

Across mainland Spain, building work seems to be continuing with abandon, but the focus has shifted from villas to lockable apartments near golf courses, with excellent central facilities such as pools, gyms, and restaurants, all with virtually guaranteed sunshine to keep residents cheerful.

These are far from budget accommodation, and when I chatted to local estate agents to explore prices and suss out what was driving this building spree, I found that, surprisingly, even given the 90 days in every 6-month rolling period imposed on Brits post-Brexit, we are still the top investors, followed by the Dutch, Germans and Scandinavians, with new source markets from the USA and Eastern Bloc countries.

However, these agents felt that the most interesting trend was the number of these apartments that were immediately appearing on Airbnb sites for Rent, with the Brits in particular looking to rent their unused months to cover their service fees.

This is creating a massive opportunity for Digital Nomads like me. For example, purchasing a brand-new luxury 3-bedroom apartment in the Cala Nova Golf course area would cost me 750,000 Euros, whereas the same apartments were available on Airbnb for 1,500 Euros per week or a bargain 3,200 Euros per month, meaning the owner would need 20 years of rentals to recoup their investment.

This is clearly nuts, but if you research it, it is occurring across the holiday resorts of Europe, as ownership of holiday accommodation shifts from professional hoteliers, who price based on a need to make a profit, to private owners just looking to contribute to their running costs.

Airbnb has already impacted the holiday market, with many customers combining its offers with low-cost flights to create a low-cost week’s holiday in the Sun. But I don’t think we have seen anything yet.

What’s interesting is how a few different forces are converging to make a new breed of Digital Nomads possible.

Developers are building large numbers of low-cost apartments that aren’t flashy but are perfectly suited for medium-term living. Budget airlines have effectively stitched Europe into a dense, highly accessible network, making movement between countries easier than ever. And Airbnb has evolved beyond short weekend breaks into something much more aligned with this new way of living, offering longer stays, flexible arrangements, and spaces that feel more like homes than hotel rooms. When all of this comes together, it enables a behaviour that wasn’t really viable before: rotating between places rather than settling in just one.

COVID-19 taught us we can work from home, and a few businesses have never fully returned to the office, with most employees working 2 days a week from home and relying on video conferencing to attend in-office meetings. But this still locks most of us into a UK working environment.

However, I believe AI implementation will further reduce working hours, with most employees dropping to 4 days or even 3 days a week, increasing our leisure time and holiday days. There will be fewer jobs to go around, and as a society, we will have to share them if we don’t want a meltdown, with society brutally split between the rich and the poor.

This suddenly raises the question. Why do I need to be based in the UK all the time?

Some people will permanently relocate, but my bet is that more will become digital nomads like me, wandering the holiday destinations of Europe, enjoying the weather, golf, and plentiful restaurants, before returning regularly to see our friends and family in the UK.

Of course, Brits are still facing the consequences of the Brexit Vote. The rules of the Schengen Area, particularly the 90-day limit in any 180-day period, shape how any Digital Nomad lifestyle could work in practice. If you’re not an EU citizen, you can spend three months in Spain or any other Schengen Area country, but you must leave for another three months before returning. Rather than stopping people, this tends to create a rhythm. People move between Spain, the UK, and low-cost long-haul winter destinations like Goa and Thailand almost in a loop. It’s a pain, but it’s easy to deal with.

If this way of living continues to grow, it could have some pretty significant knock-on effects for the travel industry. The idea of a traditional two-week holiday might become less relevant if people are already spending months of the year abroad. Seasonality could begin to flatten out, with destinations seeing a steadier flow of longer-term visitors instead of big summer spikes. Hotels, which are designed around short stays, may find themselves competing more directly with residential-style accommodation that offers kitchens, workspaces, and a sense of normal life. Even airlines might see demand shift away from big, predictable peaks toward more frequent, smaller trips tied to these rotating lifestyles.

All of this raises an interesting question: are we starting to move beyond the idea of the “holiday” altogether? It won’t disappear, but it may become just one small part of a much broader way of living.

Cheap property, low-cost flights, and flexible work are combining to create a new kind of global citizen. Someone who doesn’t escape their life through travel but instead builds their life around it. And if you look closely at what’s happening in Spain right now, it feels like an early glimpse of where things might be heading

And the answer is YES. I am interested in investing in or creating a business to exploit this new trend, so get in touch if you’ve got the skills and drive to make it work.

When pointless travel technology replaces human touch, it often doesn’t go well.

Skiing in Les Carroz, France, this week with a group of travel industry veterans reminded me how pointless some of the technology barriers holiday makers face are.

The ski resort is a convenient 55-minute transfer from Geneva, allowing a late Sunday arrival before three days of intensive skiing, and a 19:50 return flight that enables you to ski until 3pm on the final day. However, the compromise is a short bus transfer each morning from our apartments to the ski lift to the slopes of Flaine.

No problem, because having stayed in the resort before, I knew that there were conveniently located lockers underneath the Gondola station; however, when we approached the well-signed and manned booth to pay for our lockers, we were abruptly informed by a staff member that all lockers needed to be booked online by scanning a QR code and could only be reserved at 4.30 pm, rather than at the counter as I had done just a few months earlier.

When I asked why we could no longer simply book a locker on demand, I received only the French Gallic shrug and the phrase “techno logistic”. However, after four industry veterans tried to use the app for 25 minutes, we were then told by a more helpful lady that the app rarely worked, and she could use her personal account if we paid her cash. So, full circle, apart from the requirement for a tip.

However, we then realised that the only way to open the lockers was with a code, and we had to find the machine where you entered it. How bloody pointless, what was wrong with keys?

We also observed the usual case of online booking for Ski higher with large franchises like Skiset, which do not sync with the systems of individual shops. Although they can retrieve booking details from the vouchers’ QR codes, we still had to enter our names and contact details into their systems before we could proceed to ski fitting. Not a big issue if there weren’t 20 other people queuing to do the same.

Although, on the other hand, the online check-in system for Pierre Vacance meant that when we arrived 15 minutes after reception closed at 8.15, we simply collected our apartment keys and check-in packets from the night lock box, which was accessed using a simple 4-digit code automatically emailed to me when we had not arrived on time. Admittedly, it was lucky that I had seen the email, so WhatsApp might be a better approach, given that they also have my phone number.

However, like most people, my biggest bugbear is the new electronic immigration systems installed across Europe, which have left the English Brexiters waiting in ridiculously long immigration queues.

I have now registered and used the electronic machines on six separate occasions, so why do I still need to go through this process and queue again to see an immigration officer just so they can stamp my passport? What does this actually achieve?

Fortunately, because of pressure from airports and immigration services, this process will be phased out from 10th April 2026, so there isn’t much longer to endure.

However, it’s not doom and gloom for all travel technology.

My veteran travel colleagues were actually impressed by a quick demo of Travel Voices AI Holiday Rep, which could review all the local bars and restaurants around our apartment’s location, providing recommendations and directions. Yes, all this can be done by holidaymakers scrolling endlessly through Google, but it’s twenty times faster to have a complex conversation about your needs with an AI Rep who can then send directions via WhatsApp and make bookings on your behalf.

They were, however, less enthusiastic about my suggestion to create a holiday book documenting the trip using my new Travel Reviews tool, as they felt it would be a very bad idea to reveal who in the travel industry made it onto the top 10 dickheads of the century awards, which was just one of the topics dominating conversations.

Overall, the Travel Industry is very tech-savvy, but in a world increasingly dominated by AI Search and purpose, I think it’s a good reminder of the power of human-to-human service.

Not everything improves simply by throwing pointless technology at it, as the Les Carroz locker service might want to consider in future.

All in all, it was a fantastic trip with lifelong industry friends that we plan to make an annual event while our bodies can still handle hiking and drink litres and litres of wine and beer each night.

As they say, “One more year”!

When the World Gets Turbulent, Travel Finds a New Route.

Last week, a reader of my Jet2 Holidays blog commented: “No airline ever makes money in the long run because of fuel prices!” On Friday, I called him a pessimist when I should have complimented him on his crystal ball skills, as we then woke up on Saturday to the disastrous news of a US-Israeli war on Iran.

How many times have we been here? Just as things are going well for the UK outbound Travel industry, ash clouds, wars and Covid-19 jump out of nowhere to rip up our plans and force an emergency meeting to look at how we get our customers out of danger, whilst insurance companies run for the hills and deny all liabilities.

Personally, I am hoping that the worst of the war will be over within a month, and the skies around vital long-haul transport hubs of the Middle East will open again, but my fear is that the new age of drones and terrorism may cause major disruption for years to come.

We saw how one drone managed to close Gatwick airport for 33 hours in Dec 2018, so it’s not hard to imagine ongoing disruption to aviation long after the US has bombed Iran’s missile launching capabilities into the dust.

However, let’s look at some positives.

Although aviation fuel prices have surged 50%, rising from $2.50 to $3.95 per gallon, airlines like Jet2 and Easyjet have already secured most of their 2026 fuel requirements through hedging, which shields them in the short term from these price increases. These spikes are likely to subside once Iran’s ability to restrict the use of the Strait of Hormuz diminishes

Also, it’s important to remember that long-haul holidays of over 6 hours account for only 20% of all ATOL-bonded holidays departing the UK. Although this is devastating for long-haul specialists, most travel businesses can shift their resources to selling short-haul holidays, which we have already seen are still booming despite conflicts in regions like Ukraine.

Yes, we are likely to see substantial price rises next year due to higher fuel prices, but again, we have seen after COVID-19 how resilient the beach market is to price increases, with average prices increasing 30% compared to pre-COVID levels. The bottom line is that people value their time away with their families, and wars in faraway places are not going to put them off.

However, I am afraid that terrorism will, and we simply do not know whether the war with Iran will translate into more terrorist activity, but as ever, tourism remains a high-profile target, and this is the long-term disrupter I fear the most.  However, this is a fear we have all been living with for a long time, so is it really a new factor? Probably not.

In the short term, watch out for new “Temporary” hubs with safer skies to be created by Emirates, Qatar Airways, and Etihad, as these airlines are not going to leave their aircraft sitting on the ground for long.

These hubs will swiftly reconnect stranded customers with their home countries, and I anticipate a surge of low-cost long-haul holidays entering the market as these airlines strive to rekindle demand and utilise their spare capacity.

Personally, I have no issue with heading for a value winter sun break to Dubai this winter as soon as regular scheduled services re-appear and as a board member of the ITT, I will be pushing for the conference to return to the Middle East as a clear demonstration of our support for the region as a growing leisure destination because unlike our Prime Minister, I know who our long term partners are.

We know we live in a volatile world, but let’s not all sink into doom and gloom when history shows that, as a resilient industry, we are capable of absorbing hits like the Iran War.

Onwards and upwards!

Customers are your Travel Superpower

In today’s digital landscape, authentic customer voices drive more bookings than any marketing campaign. User-generated content (UGC) has evolved from a nice-to-have into an essential sales driver. When travellers share their real experiences, through photos, stories, and reviews, they create trust that no brand message can replicate.

However, most UK travel businesses rely on third-party review sites like Trustpilot and Feefo to send emails to their customers, primarily to gather brand-level booking review scores, and just leave customers to post hotel-level reviews on TripAdvisor, who then try to switch sell customers via their price comparison engine to other brands.

This is just madness and shows how many businesses are ignoring their Superpower: the best advocates they will ever have for their brand are customers who have travelled with them and had a good holiday.

Research indicates that if a business does not request reviews, less than 20% of customers voluntarily leave one, but when asked for feedback, 80% respond.

So, the most important thing is just asking!

However, too many travel businesses focus solely on their brand reputation, even when they have 25,000 positive reviews and a 4.6/5 rating. What’s the point? Do you really think another few hundred reviews will change anything?

At the same time, these businesses aren’t even asking their customers how their holiday went, opting for the lazy approach of using TripAdvisor review scores on their websites to reflect supposed hotel quality, rather than engaging with their own customers.

This has the benefit of demonstrating a certain level of independence and a review system, as TripAdvisor has been operating for quite some time, but it’s time for these scale travel businesses to start collecting and taking their own customers’ views more seriously.

I have therefore made developing tools to gather reviews as one of the main focuses of my Travel Voice business.

Our new “Review Talk” tool creates an ultra-personalised “AI Voice Review Interviewer” for every booking, pre-programmed with the customer’s name, party type and booking details.

Knowing the hotel name and location allows review agents to research the hotel’s facilities and nearby bars and restaurants, enabling an informed, two-way conversation with the holiday maker leaving the review.

Also, we all know that the weather is a key factor in holiday enjoyment. Knowing the travel dates and hotel location allows the Review Interviewer to understand the weather for each day of the holiday, so they can ask contextualised questions about what customers did on rainy days, for example.

This high degree of personalisation, combined with the simplicity of leaving views via a chat to a Voice Interview, increases the average amount of content gathered compared to written reviews by a factor of 5.

This content is then used to drive “Digital Word of Mouth” with AI used to craft well-written reviews pre-seeded with the holiday company’s name and formatted for all major review sites such as Tripadvisor, Trustpilot, and Google, with deep links so that once a customer has approved the created review, they can post it on behalf of the business.

The aim is to ensure that the brand name is visible throughout the “Trusted” sites such as Tripadvisor, which large language model search engines like Gemini and ChatGPT use when responding to customer queries, for example, “What are the top 5 All-inclusive hotels based on review scores?” The AI search provides links to Tripadvisor’s page for this hotel, and as customers scroll down, they repeatedly see the brand name of a travel business used by a customer to book that hotel through our brand-seeded reviews.

These same reviews can be used on the travel companies’ sites to provide detailed guidance to future customers and to drive fresh SEO content at a hotel level, further boosting site visibility.

Ironically, we call this product “Review Light”!

To find out how we are taking this ten times further, businesses will need to sign up for a meeting, as some ideas are simply too good to share publicly with competitors.

Packages, Not Price Cuts: The Faster Path to More Direct Hotel Sales

During my 40-year travel career as a tour operator and, latterly, as the CEO of On Holiday Group, I have spent a lot of time with beach hoteliers and have some good friends who are still operating successful hotel chains.

A key topic of discussion has always been the “Love: Hate” relationship hoteliers have with Booking.com, the consumer favourite hotel booking site. Given Booking’s extensive SEO history and strong PPC bids on Google, they often appear above or just below any direct hotel adverts and strive to enforce their price parity demands to ensure that hotels’ direct prices do not undercut their own site’s prices.

This means that bookings often account for over 40% of hotel sales, with commissions ranging from 16% to 25%, providing the hotel with a strong incentive to increase direct bookings and reduce this lost margin. This incentive is further enhanced when booking offers its “pay at the hotel” option, as many customers use it to make speculative or back-up bookings, which generate high revenue and reduce no-shows!

However, many hotels still make basic mistakes when operating in source markets outside their home country.

1.        Not offering “£ Sterling” Prices.

Research by Shopify states that 49% of UK customers will not purchase if prices are not in sterling, which seems a bit high, but when OHG managed booking sites for hotel partners, we increased hotel-only conversions by 35% by offering Sterling pricing.

2.        Not offering Flight Inclusive packages.

Google research shows that although 60% of customers searching for hotels want to book only a hotel, 40% would book a flight-and-hotel package if offered. As I often say to my hotel friends, “How do you think UK customers get to your hotel? They don’t swim!” Not offering holidaymakers the option to buy a package is therefore the biggest barrier to direct bookings for hotels

3.        Create free “upgrades” for direct bookings.

Assuming you need to honour Booking’s price parity guarantees, be clever and incentivise direct bookings by:

a. Priority access to late check-outs. The biggest hassle for any guest is checking out at 11 am for an evening flight. Every room needs to be cleaned and prepared, but it’s easy to clean rooms for late-afternoon arrivals to create late check-out options. Direct bookers should be given priority access to these.

b. Best Sun beds. Upgrade the hotel’s best sun beds with comfier cushions and only give access to them to your loyalty club of direct bookers.

c. Digital Rep. My business https://travelvoice.co.uk/ has created AI Holiday Reps accessible via customers’ phones using WhatsApp that can be promoted via QR codes around the hotel, which cost just 15p a minute of use and can advise customers not only about the hotel’s facilities but also about local bars, restaurants, taxis, buses, and attractions.

4.        Managing Brand Term pages.

It’s vital that the hotel’s marketing department knows how to use VPNs to log in to Google from the UK so they can see what UK customers are seeing, not just what they see in their local market. The two are rarely the same!

They will quickly see which third-party brands are appearing above them in search results, which is madness, as it is relatively cheap for a hotel owner to use PPC to appear in the all-important top spot on model for their brand term, rather than just appear halfway down the page in the SEO results.

Secondly, in the UK, Google Hotels often hog the limelight on desktops by comparing prices per night from multiple suppliers, and you will be amazed at how often a third party undercuts the hotel’s direct site rates. This needs monitoring!

5.        Create a Digital Word of Mouth.

Most hotels understand the importance of Tripadvisor and Google reviews and chase these hard; however, the review game is stepping up a gear with AI Voice review agents interviewing returning customers to automatically write well-crafted reviews pre-seeded with direct booking recommendation and links that the customer then posts to Tripadvisor, Trust Pilot and Google with a single click to making it both the easiest and most effective review driver for a hotel.

Incentivising customers to leave reviews by entering them into a draw to win a free week at the hotel is logical and not against anyone’s review rules.

TSN: the quick and easy Packaging Solution

Garry and Lindsey Winterburn set up Travel Solutions Network (TSN) https://travelsolutionsnetwork.co.uk/ in 2022 to provide a “Cloud Computing” equivalent for travel call centre support, by creating virtual call centres staffed by experienced native-English travel homeworkers who fully understand the marketplace and who support multiple partners, answering 90% plus of calls even in peaks.

TSN scaled their business rapidly by delivering high-converting call centres to partners such as Easyjet Holidays, Etihad Holidays, and, more recently, to several luxury hotel groups.

The hotel packaging service is extremely simple to implement.

Hotels just add a Telephone number to the top of the site labelled “Call for Flight and Hotel Packages”, which is then answered by a hotel-branded TSN-supplied travel agent, who uses the TSN booking tools to package the holiday priced in Sterling and using TSN UK ATOL licence.

The Hotel automatically increases its direct bookings by 40% and only pays a commission per booking based on booking success, with no fixed staff overhead or hourly rates to worry about.

The commission is significantly lower than Booking’s, with nearly zero cancellations, as customers have committed to flights and TSN pays the hotel much earlier using virtual cards from its trust-fund-protected client account.

To be honest, I think this is the simplest way for any holiday hotel to increase its direct sales, so if you’re interested, get in touch with TSN and email them at info@Travelsolutionsnetwork.co.uk

Meanwhile, consider all my other suggestions as well, as these elements are entirely within your control.

The Death of Travel Websites as We Know Them (Thanks to AI Search)

AI Search needs to evolve quickly, as it is currently a loss-making black hole: neither ChatGPT nor Perplexity is profitable, and Gemini is dramatically impacting Google’s PPC revenues, with a negative knock-on effect on profits.

The entire ethos of AI search is to guide customers to an answer more quickly, generating high-intent customers who are better suited to a “Cost per Acquisition” (CPA) or retail model like Amazon.

Anthropic signalled the first major move in this direction with the creation of its MCP (Model Context Protocol), which is simply a standardisation “Brick” that suppliers must connect their API’s too, so that “Large Language Models” (LLMs) can hoover them up to build super stores with.

However, last month, Google went a step further, launching its new UCP (Universal Commerce Protocol), a standardised way for retailers to connect to Gemini or other LLMs to enable agentic commerce, allowing AI agents to perform product discovery, manage carts, checkout, payments, order tracking, and post-purchase flows.

The key point is that UCP shifts the transaction point from the retailer’s website to within the AI search itself to optimise user intent and reduce booking friction caused by the current need to visit the retailer’s site. The retailer remains the merchant of record and receives the customer’s details; however, fewer human customers will visit the retailer’s site, as most traffic comes from APIs and machines.

So, how will this impact travel businesses?

Clearly, businesses must set up a “Merchant Centre” account with Google and deploy their own UCP servers, though this process is relatively simple. However, what businesses often need from consultants like my own “Neural River” is insight into the wider implications of this change and guidance on what they should prepare for next.

For example, AI Search engines are “conversational” and, unlike travel sites, don’t use “order form” searches to obtain the key search data such as departure date, airport, destination, etc. Instead, they will handle a word-based search, such as “Find me cheap all-inclusive deals to Alcudia in Majorca, for a family of 2 adults and two children, departing on the 12th of July from Manchester airport”.

Now, you may spot a usability issue straight away. That’s a lot of typing!

This is why all AI search engines are rapidly shifting to promote voice search, where users simply chat with the search engine about their needs, as demonstrated by last week’s Uber Eats new voice service.

Initially, there will be some resistance to this move among the “Betamax” generation of 20-30-year-olds, who have been trained only to interact via typing, but the convenience factor will quickly change user behaviour.

The shift to voice will also broaden the query string and introduce more holiday requirements that responses need to meet, such as reliable Wi-Fi, kids’ clubs, and quality restaurants and bars near the hotel.

However, the biggest change is that AI engines will demand “Recommendations” rather than thousands of options, as they want to guide customers to a decision and complete the transaction quickly. So less is more

Also, as “Digital Twins” develop on customers’ phones that know all their key preferences, tagging properties as suitable for XYZ and creating “lookalike” customer groups, where a “Customer like you enjoyed this holiday” will become a key conversion driver.

Therefore, exploring new methods to gather rich user content like Travel Voices’ “Digital Holiday Books” is important for both driving “Friend get Friend” referral sales and creating an extensive database of customer reviews, where new users can talk via AI to previous customers about their holidays.

Travel search is poised for a major evolution, with voice search and recommendations replacing the standard online search forms that are the core of every current travel website.

Are you ready for this shift?

Jet2’s Next Act: Lessons from Airtours’ Rise to Power

Jet2 Holidays has achieved sustained, profitable growth for its PLC shareholders since its founding in June 2007, with industry veteran Steve Heapy at the helm since 2009. But what’s its next major strategic move?

I think looking back at the history of Airtours rapid expansion in the 1990’s may give us a few clues.

Having left Mytravel in 2003 to establish the Dynamic Packaging specialist On Holiday Group (OHG), I knew it was likely that Mytravel would collapse or be taken over by a competitor like Thomas Cook (Happened June 2007), and I therefore pitched the idea of creating a replacement to Jet2’s Commercial director, Richard Bowden and CEO, Philip Meason, in 2006.

The pitch was straightforward. Integrate Jet2’s flight pricing engine with our packaging engine supplied by OHG’s bed bank, and generate millions of holiday options with no risk, as flights would either be sold as flight-only at an average £6 margin or upgraded to packages with an average £60 margin, delivering a tenfold increase in profits, an earlier booking profile, and more customer cash.

Sounds too good to be true? Philip Meason certainly thought so, but decided to give it a go since the risk was so low, and that’s how Jet2 Holidays was born.

First-year volumes exceeded all expectations, and the shrewd Meason decided to rip up OHG’s three-year contract, copy our technology, and take the strategically important project in-house, recruiting Steve Heapy and other Mytravel staff, as the merger with Thomas Cook destroyed its northern offices, freeing up many talented tour operators.

The rest is history, and Jet2 is now the UK’s largest tour operator, transporting 7 million passengers and preparing for further expansion with its new Gatwick base. Considering Gatwick Airport is one of the cheapest to operate from and provides access to the largest UK holiday market, opening this base seems somewhat late. However, with Easyjet’s dominance of Gatwick slots, its entry is likely to spark a price war as Jet2 establishes its routes.

When Airtours decided to go national from its northern routes, it added a further layer of Vertical Integration by buying both Pickford and Hogg Robinson Travel shops to form Going Places, which instantly gave Airtours distribution in the South to support its growth in flight operations from Gatwick.

Given the online nature of Jet2 Holidays’ business, acquiring retail shops seems unlikely, but it highlights how crucial access to the travel trade southern shop network will be for their Gatwick expansion. Therefore, Southern agents should anticipate some significant volume override targets in the coming years.

Looking back at Airtours rapid expansion may also provide some clues to Jet2’s next major strategic moves.

Airtours initially operated a single MD83 Aircraft fleet ideal for short-haul holidays, but its size was always restricted to 60% of the tour operator’s total summer capacity, due to the difficulty of using these aircraft in the winter.

To overcome this restriction, Airtours decided to establish a long-haul programme to Florida and the Caribbean using third-party charter aircraft, which it then replaced with an internal fleet once volumes reached a critical mass needed to operate a five-aircraft long-haul fleet, the minimum required for operational efficiency.

Jet2 is probably considering the same move, as falling out of the high-margin long-haul market to TUI seems daft. However, finding a partner to provide the aircraft needed for the initial growth phase, while they are aware of Jet2’s longer-term plans, is clearly a challenge. The need for backup aircraft, parts, and crews makes organic growth difficult unless these larger-capacity, long-haul aircraft can also be utilised on high-volume short-haul routes, which, ironically, mainly operate from Gatwick and Manchester.

Airtours also expanded internationally to address its winter flight capacity issues, investing in counter-cyclical markets by acquiring Scandinavian Leisure Group and Sunquest in Canada, which allowed it to redistribute airline capacity globally during its slower UK winter months.

Given current ownership structures, few of these opportunities are available now, but Jet2 must reduce its dependency on the UK market, and international expansion appears to be the next logical step in its growth trajectory.

As Easyjet has discovered, organic growth in flight-only services across other European markets can be both slow and costly. Therefore, a more sensible approach would be for Jet2 to leverage its strong balance sheet and access to capital through the UK stock exchange to acquire a major tour operator, into which it could immediately inject its flight capacity.

The obvious market to target is Germany, since its holiday bookings are three times those of the UK. Given that TUI is the leading company, the next best option is DER Touristik, owned by the REWE supermarket Group. Other options do exist, but FTI’s financial problems make it an unlikely acquisition, and fifth-place Altours is probably too small to be considered.

Expansion into Hotel or Cruise ship operations, like Tui, is also a possibility, but Jet2 Holidays has shown no such appetite so far.

My bet?

Watch out for the launch of a long-haul program before 2030, followed shortly by an international acquisition.

The Golden Age of Travel Is Back — and AI will Power It

For decades, language has remained one of the final obstacles to truly immersive travel. Although low-cost airlines and online booking platforms have made the world more accessible than ever, most English travellers, because we are notoriously language-lazy, still experience foreign countries through a filter, relying on guidebooks, pre-translated menus, or the ability to speak louder in English to make the locals understand us.

That barrier is now beginning to dissolve.

Google’s newly announced real-time translation experience, which delivers live translations directly through everyday headphones, offers a glimpse into a future where understanding your surroundings abroad becomes effortless, immediate, and human.

When combined with emerging wearable devices like Meta’s smart glasses, AI translation is poised to fundamentally reshape how people explore the world, as not only will we be able to hear foreign language in English, the same glasses will capture our English replies and project them from our phone’s speakers in the local language so that whoever we are chatting with can understand what we are saying back.

At the moment, the tech is just in its infancy, but the rate of progress is jaw-dropping

From “Getting By” to Truly Understanding

Most travellers have experienced the quiet anxiety of not understanding what’s being said around them. Is that announcement important? Is the waiter explaining something I should know? Am I missing cultural nuance?

Google’s beta feature turns any pair of headphones into a real-time, one-way translation device. Crucially, by preserving tone, emphasis, and cadence, the technology doesn’t just translate words; it conveys meaning. You hear how something is said, not just what is said.

This is a major shift enabled by AI. Language is emotional and contextual. Sarcasm, warmth, urgency, and humour are often lost in traditional translation apps that rely on text or robotic audio. By maintaining vocal nuance, AI translation allows travellers to follow conversations more naturally and confidently, even when they don’t speak the local language.

The result isn’t just convenience; it’s inclusion.

The Rise of “Invisible” Translation

The real breakthrough isn’t translation itself, it’s where translation now lives.

Instead of pulling out a phone, typing phrases, or awkwardly holding a screen between two people, translation is moving into wearables: headphones today, smart glasses tomorrow. This makes language support ambient and almost invisible.

Imagine walking through a local market in Tokyo, hearing stallholders’ calls translated softly in your ears. Or inter-railing around Europe, understanding announcements in real time without scanning for English signage. Or attending a local festival, lecture, or guided tour while abroad, fully present, without constantly switching between listening and translating.

When paired with smart glasses, this experience could extend even further: subtitles appearing discreetly in your field of view, translated street signs, or contextual explanations layered onto the physical world.

Travel becomes less about decoding and more about experiencing.

Empowering More People to Travel Confidently

One of the most positive impacts of AI translation tools is who they empower.

For older travellers, solo travellers, or those who feel intimidated by unfamiliar languages, these tools reduce friction and fear. You no longer need to “know enough” of a language to feel safe or capable. That confidence alone can open up destinations that previously felt inaccessible.

And for families travelling together, AI translation becomes a shared safety net, allowing children, parents, and grandparents alike to engage more fully with the world around them.

Cultural Curiosity, Not Cultural Replacement

A common concern with translation technology is that it may discourage people from learning languages. In reality, the opposite is already happening.

Google’s expansion of its language-learning tools, enhanced with Gemini’s ability to understand idioms, slang, and cultural context, shows how translation and learning can reinforce each other. When travellers hear accurate, contextual translations in real-world settings, language becomes less abstract and more alive.

Hearing that “stealing my thunder” isn’t about theft, but about overshadowing someone, teaches culture as much as vocabulary. These moments spark curiosity, not complacency.

AI translation doesn’t replace cultural effort; it lowers the barrier to entry.

Could this launch a new Golden Age of Travel?

Google’s rollout remains in its early stages and is limited to certain countries and devices, but the trend is evident. AI translation is progressing from a basic tool to a travel companion, empowering holidaymakers to explore distant destinations with greater confidence and travel more frequently. Many will become “digital nomads”, using Zoom and other platforms to work while experiencing different cultures and warm climates around the world.

The social and economic impact of AI, which continues to advance rapidly, remains very concerning, with 20% unemployment expected within five years and a high probability that the rich will get richer while the poor get poorer. However, there is nearly 100% agreement among experts that we will all have more leisure time, with a four-day workweek likely.

Combine this extra time with the ability to travel freely because language barriers have been removed, and you can understand my profound hope that we are actually standing at the dawn of the Golden Age of Travel.